MTN Reassures Customers on Digital Payments and MoMo Acceptance

(JUBA) – MTN South Sudan has reassured customers that its MoMo mobile payment service remains accepted at all company service points across the country following a recent customer report claiming that MoMo was refused at one of its outlets.

The company confirmed that the incident did occur and involved a third party vendor operating inside MTN premises. MTN issued an apology to the affected customer and stated that corrective action has been taken to prevent a repeat of the issue.

The Telecom giant also said MoMo continues to be a major part of its effort to support financial access and digital payments in the country.

The company reported that MoMo has more than one million active users, with daily transactions estimated at over SSP 9 billion, which is roughly 1.27 million US dollars at current market rates where 1 US dollar is equal to about SSP 7,100.

MTN noted that customers who use MoMo to purchase airtime and bundles receive a 25 percent bonus.

MoMo users also get double entries in the ongoing Shukran Junubin promotion where prizes valued at more than SSP 400 million, about 56,000 US dollars, are expected to be awarded this November and December nationwide.

The company encouraged customers to report any similar incidents directly through customer care lines, MTN social media pages or by visiting any MTN branch. It said such feedback helps to improve accountability and service quality.

MTN stated that it remains committed to expanding digital and financial services to make transactions easier and more secure for people across South Sudan.

For customer support, MTN advised the public to call 100, send WhatsApp messages to 0920002200, or visit any MTN shop.